Reprinted with permission. Original post at Smart Grid Awareness

Eversource Position on Smart Meters On July 30, 2015, the New Hampshire Public Utilities Commission issued an ‘order of notice’ commencing an investigation into grid modernization in New Hampshire.  In response to that order, Eversource Energy (formerly known as Northeast Utilities) provided comments on September 17, 2015.  As stated by

While smart meters or AMI meters are often equated with grid modernization, Eversource does not see them as necessary.  In fact, the company says that it has found customers are not very interested in moderating energy use based on time-varying or dynamic rates.”

The position put forward by Eversource Energy is reminiscent of the original intent of the Energy Policy Act of 2005 which contained language that required utility commissions and utilities to consider whether it is appropriate for utilities to offer customers smart metering for those who request it.

SkyVisions Solutions has reviewed the comments submitted by Eversource Energy to the New Hampshire Public Utilities Commission.  This article primarily presents selected quotations from those comments as they apply to smart metering and time varying rate (‘TVR’) programs.

Key Points from Eversource Energy Comments

Eversource does not believe smart meters and/or AMI are key enabling investments for the future of the modernized grid.  As demonstrated by Eversource’s plan in Massachusetts, there are many more cost effective technologies that can help meet the grid modernization objectives that Eversource considers to be key in any modernization program.”

“Key Operational Benefits from an AMI Deployment are Insufficient.  Eversource’s analysis also indicates that the incremental operational benefits of moving to an AMI platform are insufficient to warrant the increased cost.”

“[T]here are many factors that support Eversource’s proposal to focus on an opt-in of [time varying rate] TVR program instead of an opt-out TVR program.  But most importantly, a strong opt-in TVR program will provide for a much better customer experience and satisfaction as customers will be presented with an option to participate and control their energy costs.  In an opt-out program, customer experience will be negatively impacted as many customers will feel dissatisfaction at having [been] placed in a program without any opportunity to participate in the decision-making process.”

Smart Meters Not Cost Effective

“In addition to the legal and logistical issues related to the deployment of Advanced Metering Infrastructure (‘AMI’) in New Hampshire, Eversource believes that a broad-based deployment, or a multi-stage roll-out, of smart meters or AMI is not cost-effective for New Hampshire customers.  In its recently submitted grid modernization plan in Massachusetts, Eversource conducted a careful analysis of the costs and benefits of a broad deployment of AMI and found such deployment to be highly cost ineffective.

On the cost side, AMI deployments experience a set of high fixed upfront costs beyond the smart meters themselves.  Investments in communications (including cybersecurity and data privacy) that are substantially greater than would be otherwise needed achieve a modernized grid, meter data management, billing, and other IT systems are required before benefits can be accrued and these investments can and do take years to actually implement.  In addition, there are significant O&M costs required to manage the systems and the data provided by AMI.  Finally, there might be other alternatives that could leverage third-party investments in communication technologies that could provide similar capabilities to AMI but at lower costs to our customers.

On the benefit side, several of the benefits that AMI can provide require making assumptions about customer behavior that are highly uncertain.  Pilot programs have shown that residential customers who engage in dynamic pricing do shift load in response to price signals and that the response is stronger when linked to smart thermostats.  However, pilot results also show that customer interest and engagement is very low.  Data analyzed by Eversource indicates that consistently across relevant dynamic pricing pilots offered in the United States, fewer than 25 percent of customers sign-up for these new rate structures.  These pilots indicate that low adoption is not the failing of marketing materials or the limits of technology, but indeed that few customers are interested in these types of time varying rate (‘TVR’) structures.

As one example, Eversource in Massachusetts conducted a dynamic pricing pilot that showed that although customer interest in the pilot was relatively strong initially, it was very challenging to convert initial interest into participation in the pilot and then sustain the interest over time.  The pilot findings included that out of the 53,000 customers contacted initially regarding participation, only 1,549 were enrolled in the pilot at the end of 2013, a 3 percent response rate. Similarly in Connecticut, a pilot conducted by Eversource also showed that the peak load impacts were gathered from only 3.1 percent of residential customers contacted.”

NSTAR Customer Smart Grid Pilot Interest

Most Residential Customers Do Not Have Sufficient Load to Shift to Benefit from a TVR Program

“The benefit of an opt-out TVR program and [a full] AMI implementation will not be realized unless there is an aggregate response that actually reduces customer load on peak at system level on a material basis.  Residential customers do not have the large discretionary load to shift in order to have a material impact on the … peak system load.”

“TVR Programs can negatively impact low income customers and those customers who cannot shift load due to medical or other conditions.”

“Air conditioners offer the greatest opportunity for residential load reductions, but the estimated central air conditioning (‘A/C’) penetration in Eversource’s service territory is only approximately 38 percent with 2 to 3 months of use per year, compared to higher penetrations in warmer states, such as Maryland, which have 60 to 80 percent A/C penetration rate thus offering the opportunity for more significant load reductions.”

“Moreover, residential appliance data suggests that there is little discretionary load beyond the air conditioner.  This is illustrated in Table 15 – Typical Load in 4-bedroom Home with Central A/C, which shows appliance usage in a typical 4-bedroom home.  Central air-conditioning represents more than half of the household load.  Lighting represents the second highest share.  During peak hours, the air conditioning share of load will be even higher because lighting usage and other appliances are not likely to be in full use.”  [See table below.]

Typical Household Load with AC

A careful review of the above table exposes the false narrative of the smart grid industry that consumers will be able to save money by doing their laundry between midnight and 2 a.m. as an example.  In fact, even if some consumers made this inconvenient and irrational behavior modification, the substantially higher rates paid during peak periods during the day for other the non-discretionary energy loads would not measurably be offset by these slight changes in overall energy usage patterns.

Recommended Metering Approach

[T]he Company is proposing an opt-in TVR Program for all residential and small commercial and industrial customers.”

“The current metering technology in general use for residential and small commercial customers records a single total kWh consumption value which is then collected via drive-by Automated Meter Reading (‘AMR’) on a monthly basis.  In order to fulfill the metering requirements needed for either of the proposed opt-in TVR rate options (TOU/CPP or targeted TOU), customer consumption will need to be recorded in either hourly or sub-hourly interval lengths via a more advanced meter than the basic AMR meter, currently in use.”

“For customers who opt in to either the proposed TOU/CPP or Targeted TOU rate, the Company will install different metering equipment depending on the customers’ needs.  The selection of which communications options best fits customers’ needs will depend on the availability of the communications infrastructure with the lowest overall costs.”


In summary, the comments filed by Eversource Energy reflect nearly the same perspective voiced by SkyVision Solutions over the past couple of years:

  1. The broad-based deployment of smart meters is not cost effective, especially when one considers the costs associated with the additional required communications infrastructure, data storage and other IT systems, cybersecurity, and data management controls.
  2. The vast majority of residential customers do not have sufficient load available to shift to off-peak periods to benefit from time-of-use rates.  This is different from large commercial customers which typically  have industrial equipment-type loads and which can likely significantly alter work and product line schedules to take advantage of time varying rates.
  3. For those residential customers who want time varying rates, let them take advantage of so-called smart metering as outlined by the Energy Policy Act of 2005 on an opt-in basis.  There is no need (or net benefit) for smart meters being provided to anyone else.

The Eversource Energy comments were substantiated with facts and figures.  Let’s hope other utilities read them, study them, and decide to change course away from the misguided and costly mindset that everyone needs a “smart” meter.

Source Material for this Article

Docket No. DE 15-296, Electric Distribution Utilities Investigation into Grid Modernization for New Hampshire, Eversource Energy comments, September 17, 2015, available at

“New Hampshire utilities grapple with confusion over ‘grid modernization’” at

Updated, October 7, 2015:  It appears the above article link is no longer valid.  Here is an archived version:

State of New Hampshire Public Utilities Commission, IR 15-296, Electric Distribution Utilities; Investigation into Grid Modernization, “Order of Notice,” July 30, 2015, available at

  • Can somebody please tell me was this meter installed legally or not meaning did I have a fucking choice! N.h. puc works for the electric companies not us can get nothing out of them. I want my old analog meter back is this possible please help me stick it to puc and eversource lies and thieves they are.

    • I would like my analog meter back also. If anyone has information on how to go about this I would appreciate it. I did not consent to have my analog meter replaced!

      • Hi Lorraine. Three suggestions:
        1) Read pages 9-12 of my “5 Quick Ways” PDF guide, on , as a free download. That provides an overview in dealing with utilities and communications companies, in general.

        2) I’d highly recommend watching Episodes #1 and 2 of InPower — as InPower’s website is being redone, Ep1 is at and Ep2 is at .

        3) I would encourage you to get a few people together to send Notices of Liability — the InPower process. If you contact InPower ( they can help further. It has already been versioned for 5G, and InPower is in the process of acquiring funding to complete the next phase of the website, so that people can quickly and easily customize their own documents online. Best wishes 🙂

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